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Privacy Policy


TRUSTe Graebel is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to build userís trust and confidence in the Internet by promoting the use of fair information practices.

Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact John Price, Corporate Security Officer at jprice@graebel.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint
TRUSTe will then serve as a liaison with us to resolve your concerns.

Graebel complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union

Who We Are
A summary of who we are and what we offer may be viewed at www.graebelmoving.com.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This policy supplements other materials you may have received or will receive from Graebel. If any conflicts should occur between this policy and those materials, the provisions of the other materials apply.
The Information We Collect
When you visit www.graebelmoving.com or interact with our organization, we will not collect any personally identifiable information (PII) about you unless you decide to provide information to us.

Graebel does not share, sell, rent, or trade PII with third parties for their promotional purposes.
This notice applies to all information collected or submitted on the Graebel web site. On some pages, you can order services, make requests, and register to receive materials. You are not required to provide this information, however the services we can offer you may be limited without it. We use this information solely as required to respond to your particular request and to improve both the usability of our site and our user support procedures. The types of personal information collected at these pages include
  • Name
  • Company name
  • Title
  • Address
  • E-mail address
  • Telephone number
  • Services requested
  • Moving locations and moving date(s)
Our Web site also automatically logs visitors' IP addresses and Internet Service Providers ("ISPs"); and may record information such as confirmation email messages sent, opened, delivered and clicked through. Graebel may also record information to help prevent the misuse of our system.

Collection of 3rd party PII
3rd party PII is collected within the Relocation Authorization tab. The types of 3rd party PII we collect are name, date of birth and gender. We only use this information for purposes such as adding authorized users on your account.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use cookies to keep track of session ID numbers when a user logs into their account. This allows the system to simultaneously keep track of multiple login sessions. Once the user logs out and closes their browser, the cookie expires. If a user rejects the cookie, they may still use all areas of our site with the exception of account login.
Third Party Cookies
The use of cookies by our advertisers is not covered by our privacy statement. We do not have access or control over these cookies. Our advertisers use session ID cookies to determine the origination (e.g. MoveMy House.com) of any travelers to their sites.
The Way We Use Information
We use the information you provide about yourself when placing an order to complete that order. We use return e-mail addresses to answer the e-mail we receive. We use non-identifying and aggregate information to better design our web site, diagnose problems with our Web server, and administer our web site. For example, we may gather information telling us that X number of individuals visited a certain area on our web site, or that Y number of men and Z number of women filled out our registration form.
Customer Testimonials/Comments/Reviews
We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We hold our employees accountable for maintaining the privacy and integrity of our customers' information. We provide ongoing training programs that are designed to keep our employees informed of our Privacy Principles. We proudly display the VeriSign® seal on our web site as evidence of our commitment.
Protecting the privacy of the very young is especially important.
For that reason, we never collect or maintain information on our web site from those we actually know are under the age of 13, and no part of our web site is structured to attract anyone under the age of 13.  In the event Graebel learns that a registrant is under the age of 13, we will take steps to ensure that that registrant's information is deleted from our database. We encourage parents to actively participate in their children's activities on the Internet and to educate children on the safe use of the Web.
At Graebel, we believe that our visitors own their personal information. We will always give our registrants a choice regarding how the personally identifiable information they provide us may be used. For example, during the process of helping our customers move their homes and businesses and/or relocate to new areas, Graebel may share personally identifiable information with carefully selected third-party companies, organizations and government agencies in order to facilitate an easy moving process and give our customers access to local resources they might find helpful in their new location. Such companies may include (based upon services being offered):
  • Graebel Companies Inc.
    • Graebel Van Lines
    • Graebel Movers International, Inc.
    • Move Management, Inc.
    • Graebel Relocation Services Worldwide
    • Graebel Commercial Services
  • Real Estate Brokerages
  • Temporary Housing companies
  • Mortgage companies
  • Appraisal companies
  • Title companies
  • Inspection organizations
  • Destination Service providers
  • Language/Cultural Training companies
Our customers will always have the opportunity to opt in or out of any data collection or distribution, although some services we provide may be limited.
Graebel will not willfully share the personally-identifiable information collected from our customers without their consent.  The only exception to this policy is when we are required to do so by a legal statute, a law enforcement agency, or regulatory authority. This will usually be done only after we receive a court order or subpoena that requires us to release information.
In certain cases, an emergency request from a verifiable law enforcement agency may be honored prior to receiving a court order or subpoena. We will make every reasonable effort to notify our customers as soon as possible if we receive a request for the release of information so that our customers can have the opportunity to pursue any legal rights and remedies they may have under the law.
Under certain circumstances, a court order or law may prohibit us from notifying our customers of a request for information. Examples of this include cases in which fraud and/or criminal activity is suspected. In these cases, we will make every effort to notify our customers, at the earliest possible time permissible under the law.
Graebel takes our responsibility to manage your information and protect your privacy very seriously. We have made the commitment to have our Privacy Policies and Practices audited by independent organizations.
Because we are committed to your privacy and value your trust, this site has agreed to notify you of the following:
1. What personally identifiable information of yours is collected
2. What organization is collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding the collection, use, and distribution of the information
6. What type of security procedures are in place to protect the loss, misuse, or alteration of information under the company's control
7. How you can correct any inaccuracies in the information
How To Correct or Update Your Information
You can correct factual errors in and update your personally identifiable information by sending us a request that credibly shows errors or includes the updated information to 16346 Airport Circle, Aurora, Colorado, 80011 , Attention: Customer Service, Dept. 301 . You may also do so by contacting your Customer Service Coordinator. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Third-Party Sites
To better serve you, we often provide links to other web sites that may be of interest to you. We have no control over and are not responsible for the content or the operators of such sites. Therefore, this privacy policy will not apply to information you may provide on such sites. You should contact the operators of any web site if you are concerned about the privacy of the information that may be collected when you use the site.
This site uses the “Share This” widget where personal information is collected in the form of the invite-a-friend feature. This feature is used to send a one-time invite to the third party email address you entered through the widget. The personal information entered on this widget is subject to the privacy policy of the “Share This” widget. Graebel Companies shares no responsibility in regards to the personal information entered through the widget.

You can also import email contacts using this widget. The widget will import email addresses from various email service providers into your account. Once the email addresses are imported you must manually click on each email you address you wish to send a communication to.
How To Contact Us
Should you have other questions or concerns about this privacy policy or this web site, please call us at +1.800.723.6683, send us an e-mail at webmaster@graebel.com, or write us at 16346 Airport Circle, Aurora, Colorado, 80011 , Attention: Webmaster. For security purposes, please do not include confidential information, such as a social security number or order-tracking number, in any email or other correspondence.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Effective date 02.23.2010

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